Corporate Social Responsibility

Since founding our company in 2006, our leadership team has committed to upholding values beyond simply "staying in business." Our business values are nuanced, and we consider our impact on the environment, community, marketplace, and workplace. We incorporate these principles into our business culture and practices. We believe in contributing positively to society while delivering the highest excellence for our customers and employees.

Environment

Sustainable Practices

From the outset of our business, we have recognised the importance of environmental stewardship. We believe that minimising our environmental footprint is not just a "feel-good" statement but a business philosophy examining how innovation can create ‘win-win-win’ outcomes for our customers’ lives, business operations, and the environment we share.

Our commitment to sustainability began with our business decision to eliminate toxic cadmium batteries from our supply chain. We made the decision to offer specialist radio audio accessory manufacturer, Wireless Pacific, Li-Ion batteries as an alternative to cadmium batteries that the major radio manufacturers often bundled as standard. 

We have also embraced Wireless Pacific's innovative products, such as the ITRQ™ & Secure Swap™ microphone and detachable earpiece systems. These environmentally friendly designs minimise wear and tear on radio devices, promote individual user hygiene, and reduce the likelihood of electronic equipment prematurely ending up in landfills. We consequently do not recommend, nor provide, disposable, "single wire" style, in-line microphone & earpieces. 

Today, we proudly distribute Wireless Pacific products to our valued channel partners around Australia & New Zealand.

Recyclable Materials

Our dedication to the environment also extends to our packaging choices. We use cloth and recyclable materials in our packaging, significantly reducing our reliance on plastics and cutting down Australian native forests. This decision helps us and our customers reduce waste.

Responsible Disposal

Thankfully, consumers & businesses alike have become increasingly aware that proper electronic waste disposal is crucial to environmental protection. We utilise Batteries 4 Planet Ark and other B-cycle battery-accredited recycling services to ensure that old batteries are disposed of safely and responsibly. This approach to battery recycling helps prevent harmful substances from polluting our environment and promotes the recycling of used materials. We always look to provide trade-ins for customers seeking to upgrade their radio communication systems to new technology.

Community

Engagement with Social Issues

Our involvement in the community is another cornerstone of our business philosophy. We actively engage with social issues, providing support to various organisations that we believe make a significant impact on our community. For example, our technology partnerships with the RSPCA (Victoria) and APOD (Australia's largest defence force veterans organisation) demonstrates our commitment to animal welfare and veteran support, respectively. We believe in those that defend the innocent & our community.

Supporting Youth Development and Community Sports

We understand the importance of nurturing the next generation and fostering community through sports. Our sponsorship of youth sports and the Melbourne Victory football team reflects our dedication to promoting healthy lifestyles, teamwork, and a healthy sense of competition. We believe that supporting these initiatives will help create opportunities for young people to develop their skills, build confidence, and increase their ability to contribute positively to society.

Mental Health and Elderly Support

Mental health and the well-being of the elderly are causes close to our hearts. We support organisations that provide critical services to those who may suffer from PTSD, among other vulnerable populations. Our contributions help ensure these individuals receive the care and attention they need, enhancing their quality of life and reducing the impact on our public health and safety organisations.

Marketplace

Commitment to Safety & Security

Our focus on providing solutions that enhance safety and security is why we only carry the world's most trusted two-way radio brands. We have never carried toy radios or "one-off use" consumer radios that fail to meet the best Australian radio communication industry benchmarks. This commitment ensures our customers receive secure, reliable & business-critical communication equipment that meet stringent safety standards.

Moreover, we do not support grey-importing or carrying equipment not type-approved for use in Australia. Our leadership team was also instrumental in establishing the Australian Radio Communications Industry Association (ARCIA). We acknowledge that the radio spectrum is, whilst invisible, a natural resource that needs protection and professional management through industry collaboration. Through our corporate membership with ARCIA, we work with the ACMA to help organisations ensure their communications do not cause interference with emergency services or inadvertently misuse spectrum.

Independence and Integrity

Our independence is a crucial aspect of our business model. As authorised dealers and resellers of every solution we stock, we maintain autonomy in our operations and decision-making processes. This independence allows us to offer recommendations and solutions that meet our customers' specific operational needs. We also believe in Australian sovereign manufacturing and support products and brands, Made In Australia, such as GME Commercial. We also believe in supporting our manufacturing partnerships in Asia, the United States and New Zealand.

Transparent Sales Practices

We believe in ethical sales practices and prioritise customer satisfaction over sales targets. We believe that transparency builds trust and underwrites long-term business relationships. Our sales team does not earn commissions for selling specific products or brands, ensuring that our recommendations are based solely on our client's specific operational needs. Our approach is always to underpromise and overdeliver. We offer products and services beyond ensuring we meet minimum consumer guarantees and safety standards. We believe that transparent business practices, that aim to over-deliver above industry benchmarks is good business for everyone.

Good Old Fashioned Customer Service

We believe customer service needs to be professional, responsive, and tailored to every organisation’s unique operating environment. We do not support outsourcing job opportunities that can be professionally fulfilled in Australia. We believe in working smarter, not harder, to scale our business. We are committed to delivering customer service that reflects our small business ethos, no matter the size of our company or the customer project.

Workplace

Equal Opportunity for All

We are committed to creating an inclusive workplace that offers equal opportunities for everyone, regardless of their demographic background. Our inclusive policies and practices ensure that all employees have the chance to excel and contribute meaningfully to our organisation.

Supporting Talent and Diversity

We recognise the value of the diverse perspectives and talents of those seeking to call Australia their home. We actively seek to sponsor talented graduates from science and engineering backgrounds. We also collaborate with universities, engineering schools, and graduates perusing careers in radio communications. 

We offer professional mentorship and career development opportunities. This investment in talent helps us build a robust and innovative workplace ready to analyse our customer communication challenges from unique perspectives. We believe that staff who fluently speak multiple languages are in a unique position to help us and our customers better communicate.

Employee Well-being and Development

Our business is only as successful as it is a great place for our employees to work. Whilst it may sound cliche, we really do believe our people are our greatest asset, and their well-being and professional development are our top internal priorities. Our company leadership offers comprehensive training, employment benefits, and a supportive work environment that encourages continuous learning and development. 

By fostering a positive and nurturing workplace culture, we ensure that our team remains motivated, engaged, and committed to our shared goals. We obtain proactive legal advice to ensure our workplace is safe and meets best business practices and community standards. We believe that happy, productive employees can only increase our customer’s satisfaction and confidence in doing business with us.

Conclusion

Our corporate social responsibility statement reflects our long-standing commitment to positively impacting the environment, community, marketplace, and our workplace. 

We recognise that corporate social responsibility is an ongoing journey of internal and external dialogue with our stakeholders. We are dedicated to continually improving our business practices to meet our society's and the environment's evolving needs. 

Through our joint efforts, we aim to create a sustainable future, support the well-being of our community, maintain the highest standards in our industry, and provide a fulfilling and inclusive workplace for our employees. We believe that by living and breathing our values outlined in our corporate social responsibility statement, ultimately contribute towards offering our customers, A Better Online Deal™